Terms of Service

Agreement to Terms

By using the website or the service you accept these terms, for yourself and for the business you represent. If you do not agree, please do not use them.

Services and Scope

myownline provides AI voice and text agents that answer calls and texts, follow up on leads, book appointments and connect to your calendars, CRMs and lead sources. The details of what is included are set out in your plan, order form or any written agreement. If that document conflicts with these terms, it takes priority.

Customer Responsibilities and Acceptable Use

You are responsible for how you use the service. In particular you agree to:

• Follow the telecom, privacy, anti-spam and Do-Not-Call laws that apply to your calls and texts.
• Get the consent you need before automated calls or texts are sent to a person, and tell people when a call may be recorded where the law requires it.
• Honour opt-outs. When a person replies STOP, messages to them stop.
• Not use the service for fraud, harassment or any unlawful purpose.
• Keep your account credentials and connected accounts secure.

Intellectual Property

We keep ownership of our software, frameworks and website content. You keep ownership of your data and your business assets, and you give us the right to process them only to provide the service.

AI Behavior and Human Supervision

AI outputs are probabilistic and can be wrong. For high-stakes legal, medical or financial matters, human oversight is recommended. You are responsible for reviewing your agents' prompts, services and guidelines, and your staff can take over any conversation at any time.

Third-Party Platforms

The service works with carriers, calendars, CRMs, lead sources and AI model providers. Your use of them is governed by their own terms, and we are not responsible for their outages or changes.

Confidentiality

Each party agrees to protect the other's non-public information and to use it only for the purposes of the service.

Commercial Terms

Fees are set out in your plan, order form or invoice. Taxes, such as GST where it applies, are shown separately.

Limitation of Liability

To the extent the law allows, we are not liable for indirect or consequential damages. Our total liability for a claim is limited to the amount you paid for the service in the three months before the event that caused it.

Termination

Termination follows your plan or agreement. Either party may also end the service if the other commits a material breach and does not fix it within 30 days of written notice.

Governing Law and Disputes

These terms are governed by the laws of the Republic of India. The courts that have jurisdiction over our registered corporate operations in India have exclusive jurisdiction.

Modifications

We may update these terms from time to time. If you keep using the service after an update, you accept the updated terms.

Contact

Continuous Technology Private Limited. Email vipul@continuoustech.in. Phone +91 98192 63629. Website continuoustech.in.