Privacy Policy

Introduction

This policy covers this website and the myownline service: AI voice and text agents that answer calls and texts, follow up on leads and book jobs for service businesses. It also covers the integrations we connect for you, such as calendars, CRMs and lead sources.

Two groups of people are involved. Our customers are the service businesses that use myownline. Their callers and leads are the people who phone, text or submit a form to those businesses. We handle callers' and leads' information on behalf of our customers, and we handle our customers' own information as described below.

Information We Collect

2.1 Account and contact information. Details you give us when you ask for a demo, create an account or contact us, such as your name, email address, phone number and business details.

2.2 Business setup information. The details you add while setting up your agents, such as your business name, website, the ZIP codes you serve, your time zone, your services and your business hours.

2.3 Lead and caller information. Information that comes in through your connected channels, such as a lead's name, phone number, email address, address, the project they describe and the source it came from. Fields we cannot match are kept with the lead.

2.4 Calls and texts. When your agents handle a call or a text, we process the conversation. This can include call recordings, transcripts, AI-written summaries, the outcome of the call, text messages and their delivery status, and opt-out choices such as a customer replying STOP.

2.5 Integration and operational data. Data from the calendars, CRMs and lead sources you connect, processed only to run the workflows you have configured, such as checking open times or creating an appointment.

2.6 Usage and technical data. Access logs, pages viewed, device identifiers and IP addresses, used to keep the service stable and secure.

How We Use Your Information

• To provide the service: answer calls and texts, follow up on leads, check availability and book appointments.
• To run the workflows you set up, such as follow-up plans, and to keep a record of each conversation in your inbox.
• To give you call details such as recordings, transcripts, summaries and outcomes, and to send the alerts you choose.
• To provide support, keep the service secure and prevent misuse.
• To meet our legal obligations.

Google User Data

When you connect Google Calendar, you sign in with Google and approve access to your calendar. We use that access only to run booking for your business:

• We read your calendar list and your calendar's settings, so the right calendar and the right appointment length are used.
• We read the events on the connected calendar, only to see which times are busy before we offer or book a slot.
• We create, move and cancel the appointments your agents book, including the caller's name, contact details and notes.

We do not use Google user data for advertising, we do not sell it, and we do not use it to train AI models. We do not share it with anyone except as needed to provide this booking feature, to comply with the law, or with your consent. People at myownline do not read it, except with your permission, for security, or where the law requires it.

We store the access you granted in encrypted form and keep it until you disconnect. You can disconnect Google Calendar at any time from the dashboard, which deletes the stored access and revokes it with Google; you can also remove it at myaccount.google.com/permissions.

myownline's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

AI Models and No Training on Your Data

Your data is not used to train public or commercial AI models. Where a deployment requires it, the service can run inside the customer's private cloud or on-premise, with no external data egress.

When we connect to a third-party AI model provider, we do so through accounts configured for the customer, with zero data retention where the provider offers it.

Data Storage and Processing

Data is encrypted in transit and at rest. Where a customer needs their data to stay in a particular jurisdiction or on their own hardware, this is agreed in writing before launch.

Sharing of Your Information

We do not sell or rent personal information.

We share information only with infrastructure and service providers that help us run myownline, such as telephony, messaging and hosting providers, under confidentiality obligations, with the third-party platforms you choose to connect, and where the law requires it. The details you send through our demo form are delivered to our team in an internal messaging tool (Slack).

Data Security

We use administrative, technical and physical safeguards to protect information. No system is completely secure, so customers should also manage who can access their own integrated accounts.

Your Data Protection Rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, under laws such as India's Digital Personal Data Protection Act 2023, the GDPR and the CCPA.

If you are a caller or a lead of one of our customers, please contact that business first. You can also write to us and we will help route your request. To stop text messages, reply STOP to any message.

Contact Us

Continuous Technology Private Limited. Email vipul@continuoustech.in. Phone +91 98192 63629. Website continuoustech.in.